Terms & Conditions

By accessing our website, creating an account, or using DinesMenu, you agree to these Terms. If you are accepting on behalf of a restaurant or company, you represent that you have authority to bind that entity. If you do not agree, do not use the services.

These Terms are a general commercial framework and do not constitute legal advice. Local laws may provide additional rights that cannot be waived.

DinesMenu is a cloud-based restaurant management SaaS platform. Features may include digital menu creation, table QR code generation, order management, table management, staff management, sales reporting, subscription management, restaurant profile customisation, and guest-facing QR experiences for browsing menus, placing orders, and requesting service. Features available to you depend on your plan and the current product version.

We may modify, add, or discontinue features with reasonable notice where practical. We do not guarantee uninterrupted availability.

You must provide accurate registration information and keep it updated. You are responsible for all activity under your account and for maintaining the confidentiality of credentials. Notify us promptly of unauthorised access.

The service is intended for legitimate food-service businesses and authorised staff. You must be capable of entering a binding contract under applicable law.

Paid plans are billed according to the pricing communicated at purchase or as updated with notice. Fees may be exclusive of applicable taxes unless stated otherwise. Failure to pay may result in suspension or termination of access.

Plan details, renewals, upgrades, and cancellations are managed as described in your admin panel and our Refund Policy. Pricing on marketing pages is indicative and may change.

You agree not to:

• Use the service for unlawful, fraudulent, or harmful purposes
• Upload malware, attempt to breach security, or disrupt the platform
• Scrape, reverse engineer, or copy the platform except as allowed by law
• Infringe intellectual property or privacy rights of others
• Misrepresent your restaurant identity or menu information in a deceptive way
• Resell or sublicense the service without our written permission

We may suspend accounts that violate these Terms or create risk for other users.

You retain ownership of content you upload (menus, images, branding, and related data), subject to the licence needed for us to host and display it to provide the service. You represent that you have rights to that content and that it is accurate and lawful.

Restaurants are solely responsible for:

• Menu pricing, allergen information, and availability accuracy
• Food quality, preparation, hygiene, and fulfilment of orders
• Compliance with FSSAI and other applicable regulations
• Taxes, invoices, and consumer disclosures required for their business
• Staff conduct and guest communications handled outside the platform

Guests accessing menus via QR codes use tools provided for the restaurant. The restaurant is responsible for the guest experience and order fulfilment. We are not a party to the transaction between the restaurant and the diner unless expressly stated in a separate written agreement.

DinesMenu, including software, design, trademarks, and documentation, is owned by DinesMenu Technologies Pvt. Ltd. or its licensors. Except for the limited right to use the service under your subscription, no rights are granted.

The platform may integrate or rely on third-party infrastructure (hosting, messaging, analytics, payment processors if enabled). Those services are governed by their own terms. We are not responsible for third-party outages beyond our reasonable control.

The services are provided on an “as is” and “as available” basis to the maximum extent permitted by law. We do not warrant that the service will be error-free, uninterrupted, or fit for every particular restaurant workflow. We do not guarantee specific business results (such as revenue increases).

To the maximum extent permitted by applicable law, DinesMenu Technologies Pvt. Ltd. shall not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, goodwill, or business opportunities arising from use of the services.

Our aggregate liability for claims relating to the services shall not exceed the fees paid by you to us for the service during the three (3) months preceding the claim, except where liability cannot be limited under Indian law.

You agree to indemnify and hold harmless DinesMenu Technologies Pvt. Ltd. and its team from claims arising out of your content, your restaurant operations, your breach of these Terms, or your violation of law or third-party rights, to the extent permitted by law.

You may stop using the service according to your subscription terms. We may suspend or terminate access for non-payment, abuse, legal risk, or material breach. Upon termination, your right to access the service ends. Data export options, if any, should be requested before account closure where available.

These Terms are governed by the laws of India. Courts in Mumbai, Maharashtra, India shall have exclusive jurisdiction, subject to any mandatory protections available under applicable law.

We may update these Terms periodically. Continued use after changes take effect constitutes acceptance of the updated Terms, except where additional consent is required by law.

Questions about these Terms: [email protected] · WhatsApp 9207475080