Refund Policy

DinesMenu is a software-as-a-service (SaaS) product. Subscription fees are generally charged for access to digital software and related support. This policy is designed to be clear and fair while reflecting the nature of digital subscriptions.

This document is informational and does not create rights beyond those required by applicable law or a separate written agreement with DinesMenu Technologies Pvt. Ltd..

Unless required by law or expressly approved by us in writing, subscription fees once paid are non-refundable. This includes monthly and longer-term plans, setup fees (if any), and fees for unused time after cancellation mid-cycle, except where stated below.

We may consider a refund or credit, at our discretion, in situations such as:

• Duplicate payment for the same subscription period caused by a technical or billing error
• Accidental charge after a cancellation request that we had already confirmed in writing before the billing date
• Material service failure on our side that made the platform substantially unavailable for a prolonged period, where we are unable to provide a reasonable remedy

Approval is not guaranteed. Each request is reviewed individually based on account history, usage, and payment records.

Refunds are typically not available for:

• Change of mind after purchase
• Underutilisation of features or staff not adopting the software
• Restaurant closure, renovation, or seasonal shutdown
• Dissatisfaction with results that depend on your operations (sales, reviews, etc.)
• Violation of our Terms leading to suspension or termination
• Third-party costs (printing QR materials, devices, internet connectivity)

You may cancel future renewals according to the process in your admin panel or by contacting support. Cancellation stops upcoming charges for subsequent billing periods once processed; it does not automatically refund the current paid period unless we approve an exception under this policy.

Email [email protected] or message us on WhatsApp at 9207475080 with:

• Registered restaurant / account name
• Billing email and payment reference
• Date of charge and reason for the request

We aim to respond within a reasonable time. If a refund is approved, it will be issued to the original payment method where possible. Banking timelines may vary.

We may update this Refund Policy periodically. The latest version on our website applies to requests made after the update date, unless a prior written commitment says otherwise.

DinesMenu Technologies Pvt. Ltd. · [email protected] · 9207475080