Privacy Policy

DinesMenu is a cloud-based restaurant management service offered by DinesMenu Technologies Pvt. Ltd., operating from India. This policy describes the types of information we may collect, how we may use it, and the choices available to you. It is provided for transparency and is not legal advice. If you need advice for your specific situation, please consult a qualified professional.

By using our website or services, you acknowledge this Privacy Policy. If you do not agree, please do not use the services.

Depending on how you interact with us, we may collect:

• Account and business information: such as restaurant name, contact person name, email address, phone/WhatsApp number, business address, login credentials, and subscription-related details.
• Operational content you upload: such as menu items, prices, images, table configurations, staff profiles you create, and other content entered into the admin panel.
• Order and service data: information generated when guests use QR ordering or service-request features (for example, table identifiers, order contents, and timestamps), as processed through the platform for your restaurant.
• Communication data: messages you send via WhatsApp, email, or other channels when you contact support or sales.
• Technical and usage data: such as IP address, browser type, device information, pages viewed, approximate location derived from IP, and logs needed to operate and secure the service.

We do not knowingly collect personal information from children. The platform is intended for business use by restaurants and adult operators.

We may use collected information to:

• Provide, operate, maintain, and improve DinesMenu
• Create and manage restaurant accounts and subscriptions
• Process and display operational data you and your guests generate on the platform
• Respond to enquiries, provide support, and communicate service updates
• Monitor performance, prevent abuse, and protect security
• Comply with applicable legal obligations
• Send relevant product or account communications (you may opt out of non-essential marketing where offered)

We do not sell your personal information as a business model. We may share information with service providers who help us host, analyse, or support the product, subject to appropriate confidentiality and processing arrangements where applicable.

Our website and application may use cookies and similar technologies to remember preferences, keep sessions secure, understand traffic patterns, and improve user experience. You can control cookies through your browser settings. Disabling certain cookies may affect some features.

We may use first-party logs and third-party analytics tools to understand how the website and product are used (for example, page views, feature usage trends, and error rates). These tools may collect aggregated or pseudonymous technical data. Analytics providers process data according to their own policies in addition to this one.

We take commercially reasonable administrative, technical, and organisational measures designed to protect information against unauthorised access, loss, or alteration. However, no method of transmission or storage over the internet is completely secure. We cannot guarantee absolute security, and you use the services at your own risk subject to applicable law.

Restaurant operators are responsible for safeguarding their login credentials and for configuring staff access appropriately.

Subject to applicable Indian law and verification of your identity, you may request access to, correction of, or deletion of personal information we hold about you, or ask questions about how it is processed. Some requests may be limited where we must retain data for legal, security, or legitimate business reasons (for example, billing records).

To exercise a privacy-related request, contact us using the details in the Contact section below.

Restaurants using DinesMenu are responsible for:

• Ensuring they have a lawful basis to collect and process guest/customer data through their use of the platform
• Providing any notices required to their customers about ordering, payments (if applicable), and data practices
• Uploading only content they have rights to use (including images and menu descriptions)
• Managing staff accounts and access carefully
• Complying with applicable food safety, consumer, tax, and other regulations for their business

Guests who scan a restaurant QR code and use ordering or service features should provide accurate information where requested and use the service lawfully. The restaurant remains the primary operator of the guest experience; DinesMenu provides software tools to the restaurant.

We retain information for as long as needed to provide the services, fulfil the purposes described in this policy, resolve disputes, enforce agreements, and meet legal or accounting requirements. Retention periods may vary by data type and account status.

Our primary intended operations are in India. Depending on infrastructure and service providers, information may be processed on servers or by vendors in other locations. By using the services, you understand that processing may occur where our systems and providers operate, subject to applicable law.

We may update this Privacy Policy from time to time. The “Last updated” date will change when we publish revisions. Continued use of the services after an update means you acknowledge the revised policy. For material changes, we may provide additional notice through the website or account communications where practical.

For privacy questions or requests, contact:

• Company: DinesMenu Technologies Pvt. Ltd.
• Email: [email protected]
• WhatsApp: 9207475080